Note: The eight modules can be taken in any order
You can also earn a second diploma, in Events Management, by adding the following modules to this course:
- Events Management I ( Events Operations Management)
- Events Management II (Risk Management in Events)
This module is designed to offer an overview of the travel, tourism and hospitality industry. The class will discuss the structure of the industry and understand the role of intermediates within the travel industry. On completion of this module, you should be able to gain a better understanding of the travel, tourism, and businesses, identify the profile and travel pattern and motivation of travelers, their needs and requirements, and how resources are managed to meet their needs.
In this module, you will gain an understanding of service quality and the concepts in delivering quality consistent service. You will be introduced to the basic principles and practices of customer service, and will acquire service attitudes, knowledge, and skills needed for customer relationship management and formal business communication. Furthermore, the module will equip you with the necessary skills of maintaining good relations with customers and the knowledge of the rules of etiquette in social exchanges.
This module is designed to introduce you to professional development skills that will increase your employability profile. Communication skills and proper etiquette will be taught in this module as well.
In this module, you will learn the nature, role, and value of modern marketing in a wide variety of settings and organizations. This module explores general topic areas, which include: principle and concepts of marketing, PEST analysis, marketing mix, marketing strategy, marketing research, and sales process and consumer trends. On completion of this module, you will gain a theoretical and practical understanding of managerial marketing decision making.
This module defines IT (Information Technology) and ICT (Information and Communication Technologies) in the context of the travel, tourism, and hospitality industry. You will learn the evolution of ICT over the past two decades and operational uses of ICT in the Travel, Tourism and Hospitality industries. On completion of this module, you will be able to identify the features of Travel, Tourism and Hospitality and how these affect ICT operational usage.
The Hotel Operations module has been especially designed to familiarize the students with the hospitality industry with specific reference to hotels. The module will enable you to pursue in the hotel industry the relevant and primary functions such as front office and housekeeping operations.
This module introduces you to food and beverage operations in a restaurant. You will learn the knowledge and skills required to serve in the various types of restaurant, from fine dining to fast-food chain. You will develop the practical skills in setting up the restaurant for business, maintenance of restaurant facilities, and serving and preparing of food and beverage.
In this module, you will learn how to create financial statements, examine how costs are classified, how budgets are created and the various reports generated. Utilizing key accounting concepts, you will analyze how external financial information is used to evaluate organizational performance and to make effective management decisions.